Wines featured in this episode:
Tommasi, Amarone Red wine
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look I want wineries to succeed and I want you to be drinking better wines and I’ve been on hundreds and hundreds of wine tours where I’ve been traveling around the world for the last six years and it really disappoints me when I like a winery I like the wine but the seller tour just doesn’t live up to my expectations last fall I visited Tomaso Winery in valpolicilla they’re famous for making amarone a big red that a lot of people like to drink during the winter however during the tour I just never really felt welcome I didn’t get that extra sense of hospitality and even though they let me taste all of their best wines and they make wines from all over Italy when you go and visit a winery you want to feel special and the winery wants to do a good job of that so you walk away from the winery having that experience and being faithful to the brand
16 Comments
Next time Roccolo Grassi. Better wine better welcome
Can you recommend the best you visited in California? I’m dying to go would be great hear your thoughts
Interesting, watching this as I’m sipping a (decanted) 2016 Amarone from Speri. Cheers !
🙌🏽 yes !!! Customer service/ hospitality MATTERS. Why do ppl forget that imperial ingredient 👏🏽
Dude go ahead a curate some sort of app/ wine box ordering list ( willing to pay you give great approachable info.)
You really don't want to know Matthew… 😆
In the last winery tour, the workers were very welcoming, but didnt know anything about how the wine was made, worst part, in the tasting they served the tannat at room temperature during a 29°C summer day.
They're not very welcoming cause they're from Veneto, beautiful landscapes, wines and cities, but hospitality isn't really the best there, come to Emilia Romagna to check the difference 😅
Maybe because your American?
Everything about wine is disappointing for me so far
I get that everyone can have an off day, a bad day, etc but yeah, it's hard to ignore when the server, tour guide, whoever would rather be doing something else.
Tommasi is one of the worst Amarone I have ever had. And it is iper commercial.
Kind of felt the same at Gentilini winery in Kefalonia, Greece, where the staff didn't really care about service.
But the worst ever was the owner of Aivalis winery in Nemea Greece (supposedly one of the best of the region), who thinks he is rockstar and is so arrogant that he doesn't care at all about customer service. Needless to say, i will never buy their wines.
Hi Mathew,
Another issue I have with some wineries is them selling their wines at the cellar door at 20% or 30% higher than online retailers' price. I understand that there are some added running costs to make a tour and afford time to the customer but I'd like to buy a few bottles every time I visit a winery and it's a shame to pay 20% more than retail.
I'd love to hear you comment about this.
My wife and I met a small family winery team at a tasting in the Okanagan, BC a few years back and had a lot of fun and enjoyed chatting with them and learning about their winery/wines. We received an invite to a paella and wine tasting day at their winery. We turned up, had a wander around the vineyards, did a fun tasting, planned what we wanted to buy and then went for a plate of paella before heading to the shop. Had a small plate each and chatted to the dad who was tending the pan and said we'll just have a little bit and maybe have another plate later, thinking we'll sit in the warm sun, have a chat and chill out, enjoying the afternoon at a vineyard/winery. "Absolutely, there's lots" etc… About 20 mins later, my wife went up for another plate as it tasted so good and buy a couple of glasses of wine too,. The daughter said to her that she can't have a second helping as there will be nothing left for anybody else (The pan was still full and the event wasn't busy as there had only been another few couples since we'd been there). Wow, plate down and headed off to the car and we left. No purchase and never bought wine from them again. Left a really bad taste in the mouth. For the sake of a ladle of paella, they lost customers for life. Maybe the daughter shouldn't have been in a customer-facing role. Maybe a bad day? I don't know, but seriously?
Which tour package did you purchase?