Meson De Mesilla: Ramsay’s New Mexico Rescue | FULL EPISODE | Season 2 – Episode 1 | Hotel Hell

🏨 Season 02 – Episode 01: In this full episode of Hotel Hell, Ramsay visits Meson De Mesilla in New Mexico. Unimpressed by its beige decor, he encounters subpar food and owner Cali Szczawinski’s karaoke. Taking charge after the GM is fired, Ramsay revamps rooms, the pool, and the menu with New Mexico flair, convincing Szczawinski to prioritise management.

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About Hotel Hell:
Join Chef Gordon Ramsay as he visits dysfunctional hotels across America, spending a week to turn them into successful establishments. Experience the drama, challenges, and inspiring transformations as Gordon brings his culinary expertise and determination to each hotel.

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last season I thought I’d seen America’s
worst hotels it’s like being in Danny
DeVito’s house but I was wrong this
looks like a [ __ ] prison this season
gets much holy [ __ ] much I’m 16 has a
ghost in it
worse why would I want to stay in here
live
daners once again I’m staying in
America’s worst hotels like a mosaic of
seeing so you don’t have to how would
you describe the owners borderline soop
Hotel owner jail definitely smells of a
business that’s run by
Stoners I’ve been running my ass off for
three [ __ ] days it’s like dumber and
dumber and dumbest you’re a [ __ ]
disgrace [ __ ] off it’s all coming up bur
the building down this season on Hotel
Hell tonight I check into a New Mexico
hotel where the guests are driven Away
by the owner who thinks you share I’m
like an audio Mirage if I do a share
tune you’re going to think you’re here
and share
time you find no way I’ve got to find a
way to save a sinking hotel with
Dreadful entertainment I would pay you
100 bucks not to sink awful food it’s
like the cat sh over my plane and a
general manager who can’t be trusted
does the general manager badmouth the
owner behind her back yes what an
untrust wey backstabbing son of a [ __ ]
you are
[Music]
[Music]
the 14 bedro maon de msia is a small
boutique hotel located in the Border
Town of Las Cruses New Mexico it would
be a wonderful Southwestern Oasis but
the few guests that visit the hotel are
in for an unpleasant surprise owner KY
shinsky purchased the former bed and
breakfast in 2006 and completely
remodeled it putting her own distinctive
taste and style into every aspect from
the food to the Furnishings to me it’s
very European it’s very Tuscan in nature
maybe that’s the Venetian plaster but I
didn’t really pick a style as much as I
just picked out things that I liked and
one thing Kelly likes a lot is beige the
bedrooms are beige with be age and a
little beige the walls are freaky it
looks like it’s trying to be marble but
it’s plastic I do not believe the
customer is always right definitely not
a place that I would feel comfortable
staying sometimes they’re wrong I that
well she pregnant she wanted to make
sure it was well you know the more you
cook it the less waver will have how’s
that chicken porm tender salad going
Callie made the menu we only serve
Tuscan food I don’t even know if
Callie’s ever been to Italy 86 petta
told you guys forever that was an awful
recipe but it may not be the bad food or
the decor that’s keeping guests
away my mother was a bartender and she
would have me sing to people and they
paid attention to me and they liked me I
live for Applause Kelly tried to make it
as a professional singer but when her
career start she found her own personal
concert venue I bought the hotel to sing
the audience members really like me a
lot I’m like an an audio Mirage you if
if I do a share you’re going to think
you’re here and share if you’re not
looking at me you think I am
[Music]
share I could find no way I take back
those words that HT you and
[Music]
you we get a lot of telephone calls it’s
Callie singing tonight well then that
kind of means they
like think I surprise them quite a bit
cuz they just don’t expect
[Music]
give me just a second here after that
song I need a little drink me too two
months ago Kelly hired local restaur Zan
Steinberg as her new general manager
ladies how are we who’s check who’s
checking in xan’s wife Mitsy has been
working with Cali since the hotel opened
in the beginning my husband xan and C’s
relationship was very good has it
deteriorated a bunch where are the keys
how how can I get anything done if that
bastard won’t put [ __ ] back Dan is the
biggest problem here right now and
that’s unfortunate because I brought him
on to help me with what I thought the
biggest problem was was we don’t have
enough customers some kind of general
manager he is Calli should be fired for
being a poor operator and digging this
thing into a hole with ownership and
management not on the same page the
guests are the ones that suffer how is
everything here we’re basically ready to
get our food to go cuz we waited so long
okay let me take care of that call
believe that the customers have a place
in her hotel but Callie’s at the tippy
top of that pyramid I do not enjoy going
up to tables and having something wrong
at every [ __ ] table I go to I don’t
like it at
all hotel bookings have fallen to an
all-time low and for much of the year
not one of the 14 bedrooms has a guest
in if things don’t change fast the hotel
will be forced to close someone needs to
be able to tell me what it is I’m doing
wrong everything that I have is tied up
into the hotel
I need Gordon’s help
badly my first time in New Mexico I’m in
Las crues in the Southwest desert and
look at it I mean absolutely stunning on
the way to the maon de Mia now this is a
small boutique hotel possibly the
perfect getaway you have arrived at your
destination you’re kidding me I mean
this is a joke you’ve arrived I’m not
yeah I’m going to [ __ ] parand turn
around when possible this is crazy
doesn’t make sense you have arrived at
your destination is that it there turn
around You’ think they have a decent
sign on there wouldn’t you look like a
prison
finally hello hello welcome to my S msia
good to see you so whose favorite color
is vage well Callie was The Decorator
Cali is the cie is the owner the right
this is our cleaning agreement if you
could read and sign it please cleaning
agreement yes just so you don’t I’m not
coming for a job or so you don’t damage
our property this is a damage your
property yes the owner is very concerned
about the Venetian
plaster the owner is very concerned
about the Venetian
plaster and she wants me to sign a
waiver yes sir to say that I won’t
damage it yes sir does everyone have to
sign these everyone yes why would I sign
a waiver I’m not sure why you’d want to
sign a waiver no sir I’m not going to
sign that by the way welcome good to see
you what a first impression I don’t
believe that there needs to be a waiver
I just do what I’m told you put all
these things on there it doesn’t look
like New Mexico to me it sure doesn’t
maybe Italian uh well I have two
resturants in Italy and my resturants
haven’t got pictures of New Mexico
bloody hell let’s go up to the room do I
have to sign a waiver to walk on the
carpet No Sir look that was not me looks
like someone’s pooped on my wall oh you
got a little fireplace a fireplace
that’s exactly what you need in the
middle of a [ __ ] desert do you have
any alternate rooms I’d love to move if
it was L beige all the rooms are going
to be the same oh [ __ ] well thank you
I’m going to pack you going to leave me
alone on my own in my room do I need to
sign a waiver no sir no nice to meet you
by the way nice to meet you too Gordon
thank
you this room is so Bland it looks more
like an airport hotel than a fun weekend
getaway in the heart of New Mexico I
can’t wait to meet the woman behind this
hello hi welcome to the sign Gordon and
Callie good to see you good to see you
too um I thought that you’d be wearing
beige with a lady that’s in love with
beige everywhere I do like beige my
favorite color is beige but I think
beige goes with a lot of things I didn’t
sign the waiver sending that message out
to every customer coming in here is not
a good sign to begin with well it’s
$7.50 a foot to replace the Venetian
plaster so it can be a lot if someone
does some damage why don’t you um show
me around I would love to show you
[Music]
around this is the main dining room how
many se you go in here 89 what you have
a stairs it’s a stage where I perform oh
wow amazing and percussionist guitarists
no I actually right now I sing to tracks
so you have like a backing track and you
sing over there yes yes I do okay wow
wow wow and this is the bar this is the
bar over there we have another stage I
usually sing in here on Fridays and okay
and who else performs here no one else
no wow wow wow and then through here
seriously what’s all that [ __ ] in the
pool well that’s from the pool cleaner
who was supposed to be here this morning
it’s a little bit late is it busy the
pool no it’s not very s to people use M
I suppose it’s like going for a swim in
a prison Jesus Christ what’s on the back
there that was for entertainment my God
three stages I sing everywhere in the
hotel I love to sing period three stages
I hope there’s no stage in the
kitchen hello Hi how are you good Sarah
SAR Angel Sarah nice to see you likewise
where you from I’m from New Mexico nice
I am excellent is the cuisine uh New
Mexican there’s nothing here that’s new
Mexican at all no this is all very um
confusing I’m looking forward to tasting
the food later anyway whatever it is
let’s catch up with the B shall we nice
to meet you nice to meet you too I like
to cook Southwestern Cuisine it’s like I
don’t know why we have Tuscan
food as the owner in your mind what’s
wrong with the place well we don’t have
enough customers and you’ve had it now
since 2006 how much did it cost 1.2
million wow and that’s what I purchased
it for how much did you spend converting
it another 1.2
2 and half million M bloody hell I shut
down for 14 months to remodel it 14
month shutd down it wasn’t supposed to
be 14 months it was supposed to be four
it turned it into 14 months and a
million 2 to do it and the contractor
was indicted bloody how I’ve gone
through a lot of stuff with this hotel
it’s like I’m starting to think maybe
the problem is I’m just too trusting how
long can you continue putting money in
I’ve got maybe 60 70 $70,000 left so for
the next 6 months Max
yeah unless unless we unless it kicks up
um listen I’m uh I’m here to help and
I’m sorry it’s been this difficult thank
you I’m glad to see I’m I’m really glad
you’re
here I’ve just arrived at maon De msia
and I’m confused by this hotel who put
all these things on there it doesn’t
look like New Mexico to me it sure
doesn’t I met C the owna and she told me
she’s desperate for this place to
succeed I’m really glad
you’re so I’m Keen to meet the general
manager and see why he’s letting this
place fail on his watch now you’re the
general manager I’m the general manager
um how long have you been working in
hotels hotels would be 9 weeks said I’d
never been in a hotel but I’d always
been in restaurants full service
restaurants how does a restaurant
manager become qualified to be a general
manager of a hotel when you’ve never
worked in a hotel before it’s not that
complicated take care of the guest check
it’s not that complicated I don’t
believe it is I can do the work it’s not
that hard there’s only like six seven
things I need to learn what are the
major problems the major problems Callie
is the owner she’s the major major
problem she is too controlling and my
hands are being tied if you’re not being
allowed to do the job you came in to do
why are you
here I’m here cuz I’m emotionally
invested in the place how the [ __ ] can
you be emotionally invested when you
been here weeks well my wife’s been here
all these years anytime somebody calls
in sick the first person they call is
mity we’ve always thought it’s a gold
mine we just can’t figure out why we
can’t get people in the seats the only
way for missan to be successful is for
Cali to back out what these things
things here uh the vinyl we’re uh
disgusting in fact can we take this off
you mind instantly that looks better
right you not need to be a general
manager to make that decision do you no
is there a server or we’re going to
bring a server over for you now and his
or her name uh mitti mitti oh it’s your
wife yes how are you good how are you
let’s order first shall we okay and then
we’ll have a chat all right what would
you like we are in New Mexico aren’t we
yes we are in last and I landed Taste of
Tuscan yes why would you just go for a
modern stunning delicious mexic Cuisine
I guess it’s because she thinks there’s
enough of them it’s
crazy uh the Peta looks good okay the
chicken picata that sounds interesting
okay the lamb lollipops wow it’s not
cheap is it $23 for the lamb lollipops
thank you my D bloody hell I got
the I know good food thank you so much
no problem our food is really H to be
forewarned it’s hard to catch all over
my plate pett normally goes with uh
tomes yes and this is olives and
anchovies popular dish um no it’s like
vomit that P
thing dear dear word got out that I’m in
town and the restaurant is starting to
fill up with customers this like please
I feel sorry for all of them wow here we
go my $23 lollipops being the longest
member of Staff here what do you think’s
wrong with this place um I think K’s
reputation is it that bad she’s rude
she’s rude mhm she’s brass she’s short
she’s not flexible I think you get the
picture thank you my D blimy not what
I’d call a loyal Workforce we’re all fat
$23
Dreadful tough as
[ __ ] do you like lamb I love lamb it’s
tough as seems a little tough and
perhaps a little rare a little tough
what is going on know you haven’t got
much Hotel experience but isn’t this
your Forte restaurants yes bloody H I’m
finished with that thank you I mean
Dreadful absolutely can tell it is that
lamb Frozen the lamb comes Frozen and we
th of course you find out where it’s
from
yes lamb lollipops no
go so far nothing I’ve tasted has even a
remote connection to the area nothing
local nothing authentic nothing new
Mexican New Zealand New Zealand lamb mhm
wow that part’s right that part’s right
our chicken is um picata is n
traditional thank you for visiting us
here at Mand msia my name is Cali I’m
going to do just a little music for you
this afternoon Little Rock number from
share love
her find
way I’ll take back those words that it
hurt you and you
stay if I could reach the star
i’ give them all to
you then you love me love me like
[Music]
you hi ladies how are we nice to see you
I’m so sorry about the noise and it’s
not in the kitchen yes a little bit
much I’m not too sure what’s more scary
the food or the singing what would you
say um I don’t know they compliment each
other
ladies T by a fake bunch of
[Music]
[Applause]
[Music]
[Applause]
graes and thanks for joining us here is
that normal yes that’s not just because
I’m here no she is not Sher I am sorry I
I love the S that’s probably why I
bought this
place I’ve got to get away from this
horrendous singing
we haven’t met yet have we say again sir
we haven’t met yet have we no sir I’m
David David what’ you do yes sir I’m a
pantry Pantry yes sir are you trained
David oh it’s trained a little bit sir
I’ve been around sir and where’s your
love of food coming from where where did
you where my father your father that’s a
chef no sir my dad was a nurse but he
loved to eat wow walking in another
calamari with the rim you lot I had the
second calamari selling right now ma’am
just two seconds it’s already breaded
fried I’m going to Fred right now sir
that’s already cooked yes sir so when
was it cooked oh actually we get in a
box sir we get from a fish company sir
completely Frozen just touch that oh yes
sir it feels like rubber I I don’t eat
the fish here sir how come you know this
and you’re still doing it my opinion
doesn’t matter in this restaurant CU you
know it’s bad yes and yet you just
against your will do
it
life wow I hope tonight’s guest can
remain as positive as David has if you
can sign this here for me it’s just a
cleaning agreement a what a cleaning
just in case you do throw red wine on
our walls does that happen it has
happened actually unfortunately the
guest checking in are getting the same
terrible welcome that I did I could
please have you read good evening ladies
welcome nice to see you both thank you
I’d like to apologize about the waiver
all right well you you got to do o oh oh
no throwing red wine on the Walls sign
cleaning agreement yeah so what does
that mean like do the check off list
when you come in and then do the check
off list when you exit in the morning is
there any other breakfast other than
coffee in the morning no ma’am there’s
no breakfast is there room service or
anything no ma’am you’re lucky you’re
not hearing the singing I’m going to
head to the bar for a quiet after dinner
drink any more singing and I feel like
my head might
explode okay what is going on customers
are having dinner and all of a sudden
she breaks into this music totally
unexpected oh totally yeah she just sits
there and absolutely re in it yeah what
the [ __ ] seriously I’ve seen enough for
one day just you’re going to have to lay
that down somewhere where is she going
now she just going to sing no not in
here yes sir you are kidding me I
thought these guests in here were the
lucky ones I did too the same numbers
exact same she’s a nut child exact same
yes my name is Callie for those of you
that don’t know I do a little
entertaining here got any share fans in
the audience oh my
God hey thank you with dinner service
and the terrible Coke concert finally
over it’s time to get the chef and the
management together and find out what on
Earth is going on here
let’s get one thing absolute certain it
is not a taste of Tuscany it’s not funny
so cluster
F so are you are you are you proud of
this no I told you doing cuz I’m not
allowed to change anything oh my God I
feel like there is many pricing issues
here there definitely change that have
to happen you’re amazing it’s just total
horseshit it’s just total horseshit you
know it’s just like are you lying no we
work within the conr and I’m allowed to
work
immedately constraints my ass you have
done nothing since you came in here but
talk about me behind my back try to set
me up to fail every [ __ ] day why do I
want to make you look I don’t know I
wish the hell I didn’t know but I’ve got
several people we can line up and we’ll
tell them exactly what you said to them
I imagine we will you know I can hear
the same thing about you you know I’ll
leave and the only thing you’ll say The
Parting words not to me is I hope he
hangs himself now how horrible is that
when I’m doing an event here well tell
you how horrible it is about as horrible
as when somebody hires all new people
and tells each and every one of them
that she’s a [ __ ] to work for you can’t
work either but hang in there because in
6 months I’ll be running this place and
she’ll be gone I mean literally right
out of the box right out of the box so
there he goes that’s what it all goes
back to yeah because that’s when I found
out what an untrustworthy backstabbing
son of a [ __ ] you
are I got to worry about my back
continuously with you what this major
miracal man that was supposed to come in
here and double and triple this business
when there’s no change whatsoever none
was I allowed to make any changes like
direct dramatically you wanted to hire
new people which you did you every one
of them that they shouldn’t work for me
God’s sake is that true there was the
impression given that cie would no
longer be here whenever she owns the
place why were you suggesting that she’s
not going to be here after Sierra
starts I don’t recall hor [ __ ] wow it
just wasn’t her it wasn’t her it was
Annie it was it was oh my God does the
general manager badmouth the owner
behind her back
yes course she doesn’t trust you if
you’re going to bad mou behind your back
if you were the owner what would you do
I would fire that person that bad mouth
me you’re
fired I think I’m leaving I was just
fired
Cali I’m sorry you’ve already failed and
you need a Fall Guy okay you got me you
run it you step up to the plate good
luck I’m leing too I’m out of here I
feel betrayed and if the [ __ ] thinks
I’m going to stay she’s nuts you know I
don’t mind Callie yelling at me it’s
fine she finally got it off her [ __ ]
chest but she doesn’t trust anybody you
know everybody’s burned her in her
history I don’t know I didn’t burn
her it felt good to fire him because
it’s been a cancer here at the hotel now
the tumor’s been cut out and we’re going
to be in better shape Zan’s just been
fired and the level of animosity and the
friction between those two is
extraordinary but the question is what
happens
[Music]
next I had a rough night’s sleep with
that Bloody share tune going round and
round my head I’m hoping I can wash that
tune out of my brain with a quick swim
and that’s not all I’d like to forget my
first day at Mason was crazy within
hours of my arrival the general manager
was fired what an untrustworthy
backstabbing son of a bit you are and I
had to endure torture by Coke I really
didn’t mean to hurt
you today has got to be better than
yesterday let’s hope the pool guy
came the pool is still
dirty what the hell is that what a joke
I mean what a badly utilized space I
mean you think of a hotel anywhere in
New
Mexico God one thing is an asset it’s
this pool I mean this space could be the
best thing about this hotel yet it’s
just abused dirty not even a towel out
here
so going to [ __ ] with some in there that
is
disgusting breakfast so no morning swim
for me but at least I can enjoy a good
breakfast to start the
day God that’s all they’ve got to offer
how depressing is that this is crazy
I’ve got to find some breakfast I’m
starving and cold coffee isn’t going to
do it but I’ve heard there’s an amazing
farmers market in town so I’m going to
quickly check it
[Music]
out what a lovely little place I’ve
heard David from Mason’s kitchen runs a
food truck here in his spare time no
deep fried calamari I hope I saw the
line I thought wow what are you serving
we got Cadia best in New Mexico okay
brilliant I have a little food truck
with a buddy of mine Chris a little
taste of New
Mexico this is one of our favorites r
here cucumber lime that’s perfect
little but 100° outside that’s perfect
right yeah tastes great my goodness W
that’s delicious so what’s in the case
to there cheese green chili and aceta
cheese here you are my friend thank
you that delicious yeah now David that’s
better than anything I’ve eaten it in
the hotel you know that yes true
delicious thank you the food truck is my
creative Outlet it’s a place for me to
at least express my ideas without having
any borders well done I’ll see you later
good job delicious enjoy the food guys
thank
you this town is stunning full of charm
and local color it’s such a shame the
hotel reflects none of that I’ve got to
find a way to get Cali to embrace New
Mexico and make the most of what her
hotel has to offer how you feeling hope
okay I think it’s important for you to
understand the bigger picture okay yeah
can you come with me please thank you
hopefully what I have planned will open
Kelly’s
[Music]
Eyes Kelly this is some of your guest
I’d like you to share your experiences
why don’t we start off with you first
please first impressions are important
to me and the the very first thing I had
to do ass sign a cleaning waiver and it
it just it makes the assumption that I’m
not going to be clean that assumption
was it was just a tough first impression
yes a valid point waivers are for bungee
jumps at your peril the whole thing for
me wasn’t to make you think that I
didn’t think that you were clean it was
I had someone come in and throw red wine
all over the Venetian plaster and I
thought that I should charge them for
that but you’re punishing every other
guest on the back of the SS of one guest
and it’s not right you know you can’t
penalize future business on the back of
one
idiot it appears that there’s no thought
into what the customer is going to
experience for instance um the first
thing on a hot day you want to go into
the pool um and we looked out to the
pool and and it and it’s right now it’s
the same way it’s got um a lot of leaves
and it’s dirty so maybe it’s not open
but how can it not be open yes a valid
point Madam please we were in the lounge
for dinner and when you were singing we
couldn’t have a conversation it’s just
not appropriate for an upscale intimate
fine dining experience I feel like
you’re very focused on the performance
but you’re not really focused on your
guests very interesting so anything that
goes wrong with the restaurant when
you’re singing you’re too busy singing
and not caring about your guests I would
pay you 100 bucks not to
sing as long as you are focused on your
singing career and not on your
restaurant and hotel career my wife and
I won’t be
back I don’t agree I have quite a bit of
people that come here to hear me say
guest feedback is critical it’s about
turning that negativity into something
positive now I’d like to introduce you
to a very special lady n mamid she is
the features director and the senior
correspondent for travel and Leisure
magazine
n um give us little insight to your
state please one of the things that we
look at is whether a hotel has a sense
of place whether it’s maximizing the
value that that beautiful setting that
it’s in has you mentioned the pool
that’s one great example of a moment
where you have a potential great asset
here that is being underutilized and
it’s kind of underwhelming there’s a
reason why Hotel schools exist so it’s
not a hobby it’s a business there is one
question I’d like to ask you all would
you come back to stay in this hotel
again please raise your hands no one um
thank you to you all your feedback has
been absolutely pivotal I appreciate it
I was sending a message that I didn’t
realize I was sending and didn’t want to
send I want people to come here I want
them to feel
welcomed are you starting to understand
I am You Are I Am you’re worry about the
wrong things the biggest
issue you have is understanding who’s
number one the guests have to be number
one not Cali that’s that’s that’s the
bottom line if you can change that this
place has every chance of becoming a big
success can you
change will you help
me I will help you but youve got to
start listening I can do
it I can
I hope
so it’s been a tough week at M on the
msia but I believe Cali is finally
committed to putting her guest first I
can do it I can so overnight my design
team have pulled off an incredible
transformation which I can’t wait to
share with c and her staff are we ready
yes sir please turn
around a stunning
sign now when you drive by it tells you
what we are the S Miss Hotel and
restaurant gorgeous right very beautiful
now everybody that goes by is not going
to wonder huh wonder whose nice house
that is are you ready to see inside oh
because this you’re going to absolutely
love morning everybody look how
beautiful how are we oh we cool welcome
to your new hotel breakfast buffet
remember what breakfast used to be like
we had cold coffee now you have a very
traditional stunning breakfast buff
that will be serving in crisp white
linens not those horrible plastic cloths
and that’s not all I reached out and got
an amazing local talented breakfast Chef
let me introduce you
to meet David our breakfast chef wow
David hi David hey David that’s a
wonderful thing I I feel great right now
I’m loving the recipes and I’m I’m
really excited to be in the kitchen
right now Kelly yes sir I think that’s a
much better way of using that stage than
a kellyoke
evening let’s
care welcome to you
sweet
beauti very
cool in there very cool wow
wow very very cool so we’ve Incorporated
some of the local colors and brought
them in to this Boutique Hotel Cy how
you feeling amazed Room 205 is is an
amazing amazing room it it’s a New
Mexico field I know it’s not bait but
you don’t mind do no no not at all I
think it’s gorgeous I do the walls are
still beautiful and yet we have all this
color and and and it goes so well with
the area that we’re in I’ve added color
but there’s something I’ve taken away
there are no more waivers for your guest
to sign is that good with you cie
good it’s awesome the front desk no
longer has waivers and the new rooms are
colorful they fit with exactly where we
are in this historic district I am very
proud to show people the new rooms I’ve
got one very small thing to show you you
ready we are this you’re going to
love it’s out
here oh my God oh my
God that’s amazing that’s awesome now
that’s what I call a pool yes it is
remember there was leaves and crap
everywhere now welcome to one of the
hippiest one of the coolest pools
anywhere in New Mexico that is the Oasis
in the middle of
gone is That Hideous fence and replaced
it with new Turf and pool furniture to
die
for beautiful it is it is people will
just want to come and hang out here now
B bam this is awesome the pool
absolutely beautiful never seen anything
like it if we don’t have pool parties
now then something’s wrong this is your
fantastic Cabana area gun is the stage
if you want to sing Kelly do it in the
shower
can I have a margarita
Carlos I’ll be serving a lot of drinks
out here I’m hoping the business is
going to absolutely kick off with this
wonderful
pool now that you have a stunning
outside area let me introduce you to
your new poolside menu wow wow poolside
so you start off with a lovely
refreshing tomato gaspacho beautifully
marinated seasoned lovely with extra
virgin olive O Fish Tacos as well oh I’m
going to eat all that yes and delicious
fruit kebabs oh this is great wonderful
fresh fruit mango orange lime coconut
and seasoned with those wonderful Green
Local chilies A Taste of New Mexico not
tuskin Kelly outstanding the tomato
gaspacho is is is magnificent I’m very
proud to cook this food it makes sense
and it goes with New Mexico I think it’s
excellent have a good look at the menu
get used to it cuz we’re going to be
pushing it big time see you in a minute
this makeover is the biggest I’ve done
in any of the hotels I’ve visited
there’s over
$150,000 worth of upgrades and I’ve
never been happier with the improvements
it’s exactly what the guests need if I
was Kelly I’ll be over the
moon green chilies peons everything that
New Mexico is about we have it on the
menu we have the guacamole we have the
salsa what I do with the five cases of
hamburger bones that I just brought
[Music]
in and and even more hey what we want to
spend an hour putting things away every
night and then bring them out every
morning
this is what Ramsey gave the hotel labor
labor labor
labor who do I hire to do that this is a
lot of work I can’t I
can’t deal with
it you got to
go oh my God there’s things that I’m
concerned about the pool’s outstanding
it’s scary to me because I’ve got a
pretty big job ahead of me now and the
Linens major pain in the ass
so many things that I’m going to have to
do that right now you know I’m really
like freaking out over these and what
what I’m going to do is raise prices cie
is a little overwhelmed right now I do
believe she likes the fact that it’s
more new Mexican Jesus God Almighty but
Callie’s C where’s all my
[ __ ] where’s all my [ __ ] what does that
mean the all the other stuff that you
took away what stuff tell me oh the
tapestri oh I know you took down all the
grapes which was in a pretty big hole in
that wall let’s show me show me what we
what we what we winging
about is that what you’re worried about
is a plastic bunch of grapes to hide
this where somebody hit it with a table
we can get your grapes back and you can
stick plastic grapes back on the wall
let me show you something for two
seconds I want to show you something
really
important just have a look at that out
there how beautiful is that gorgeous
it’s exactly what you guest need and
want let me show you
something oh oh there it is look at that
amazing stuff there and I look at this
pile of [ __ ] in here and you’re starting
to create a fuss forgetting that this
hotel is about the guess and you start
putting the team on edge because you
want plastic grapes here’s what I’m
going to do for you in 15 minutes I will
clear all that furniture okay and I’ll
put it back in my van and this [ __ ] here
I’ll put back in
there let me show you
something oh oh there it is I look at
that amazing stuff there and I look at
this pile of [ __ ] here and you’re
starting to create a fuss here’s what
I’m going to do for you in 15 minutes I
will clear all that furniture okay and
I’ll put it back in my van and this [ __ ]
here I’ll put back in
there I am I am ex should we get for you
should we get in there and look for your
grapes no I am more grateful than you
can possibly you have a very bizarre way
of showing it that’s all thank you
Kelly sometimes what I say with the best
intention is taken with the worst and to
be aware of that is very good because
that just means that I’m going to be
able to start thinking the thought all
the way through before it comes out of
my
[Music]
mouth I’m glad Call’s grateful but I am
worried as soon as I leave she’ll be
back to her old ways plastic Graves
won’t kill her business but as she
carries on singing that might you
mustn’t take this the wrong way and I
hope you don’t but I grew up with a dad
that was constantly moving our family in
and out of working Men’s Clubs bars and
singing every [ __ ] weekend seeing him
ruin his life trying to be someone who
was never going to
be the other night I watched you move
from here to here
Christ you shouldn’t be doing this in
here I think there’s a level of class
about you the way you hold yourself the
way you dress the way you you appear I
don’t want to see you being
laugh
that I really don’t know how to to uh to
react but obviously
[Music]
um every time you’re singing you’re not
running I totally agree with you right
now it needs to be
run okay that makes sense to me K
okay I think K’s ready for for a fresh
start so invited lots of new guests and
a local band for maison’s first everever
pool party hi table 4 four five 15 15
[Music]
15 how are we are you good having fun
gorgeous place
right love it enjoy the pool party crowd
are loving all the changes the fish
tacos are yummy awesome they’re loving
the food guys yes keep it going yes you
my first job when I was 18 pot wash
starters running but I wasn’t running to
glamorous pools like you’re about to run
to and the new guests are loving the
colorful rooms oh wow this is beautiful
this is beautiful another the bed’s
coming I think this will work people
will like this idea it’s really neat to
have something like this in Las puses
cuz there’s nothing like this we don’t
have to leave town we’re here we
vacation I think Kell’s heart is in the
right place but she has a lot to learn
about running her hotel I like to
introduce you to a very special man Mr
Jeff Mayhem nice to meet you likewise
how are you doing K do wonderful now
this man has a wealth of experience
spanning nearly three decades of running
some of the most prestigious and
luxurious bque hotels in New Mexico
Jeff’s a former inkeeper of the year
he’s not just good he’s one of the best
and he knows this business inside out
after all he does something so well that
he’s in Caper of the year I want my
guest to get the experience that his
guests get I’m going to leave you to
alone spend some valuable time okay
great we look forward to working with
her thank you so let’s talk okay now Cy
clearly she can’t turn back time but she
can insist on this place having a bright
future on one condition she stays off
that Bloody microphone and makes her
guess the stars and not bloody singing
can she do it that’s the million dollar
question it’s the end of a long week at
maand msia I’m really happy with the
changes at the hotel but it could still
all fall apart If instead of stepping up
as general manager Celly steps back onto
the stage it’s time for me to say
goodbye if you have that little urge
that you start getting the Tremors and
you feel a need for the mic I want you
to run into the freezer stay there 2
seconds I put your microphone in a block
of ice now this will give you two or
three hours to defrost which will give
you a chance to understand that the
guests are the stars I understand that
want you to seiz these changes and run
this stunning Boutique Hotel I will
thank you I found out from Gordon I
don’t have a singing career and that’s
okay I this is my
career If I Could Turn Back Time conquer
that Bloody s out of my
[Music]
mind since my visit bookings at maon De
Mia have served welcome to M MC two for
dinner the new guests are enjoying the
pool and the new menus delicious
impressing I didn’t even know this place
was here and Kelly is learning how to be
a proper general manager I appreciate
you coming you’re welcome thank you I
really am very grateful a man knows what
he’s doing thank God for Gordon Ramsey
potato two potato